FAQ

What is Titanium?

Titanium is an elastic and ultra-light metal, in addition to hypoallergenic, since it does not contain nickel.

Vulpinus Titanium glasses offer strength, flexibility and lightness.

It is also very resistant to corrosion by sea water or chlorine, so titanium glasses perfectly withstand atmospheric conditions, adapting to any environment such as the beach or the mountains.

Titanium weighs 50% less than steel or other metals, being at the same time more flexible and resistant. It has an incredible weight-resistance ratio, offering a long lasting product.

 

 

VULPINUS Lenses protection

Vulpinus polarized lenses provide UV400 protection, safeguarding your eyes against harmful ultraviolet radiation. VULPINUS sunglasses conform the following standards: American Standard ANSI Z80.3-2015, Australian Standard AS/NZS 1067:2003 (A1:2009), and Standard ISO 12312-1:2013 (A1:2015) according to the European Community Directive 89/686/EEC.


VULPINUS Polarized lenses

Unlike some sunglasses unpolarized, polarized lenses are designed to filter out certain types of light. Specifically, they are designed to filter light reflected on the horizontal surfaces, while letting pass the light reflected on the vertical surfaces. In this way, a vision without eye fatigue is obtained.

You can easily test the polarization looking a TV screen through one of the lens of your sunglasses while keeping the sunglasses in vertical position.


Sunglasses care

You can use the included VULPINUS microfiber cleaning cloth to clean your sunglasses. Do not rest the lenses against any hard surface. Do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.


Measures (Aprox.)

Casual: 14 cm. (front), 4,7 cm. (height), 14 cm. (arms).

Bold: 14,3 cm. (front), 4,8 cm. (height), 14 cm. (arms).

Lobo: 13,8 cm (front), 4,8 cm (height), 14 cm (arms).

Marine: 14,3 cm (front), 4,0 cm (height), 12,5cm (arms).

 

 

Shipping Information

When your order has been prepared and sent out of the warehouse, you will receive an email with the tracking number to know where it is at all times.

If your tracking number does not work do not worry, be aware that courier companies can take a few hours to introduce a tracking number in their system. Shipments are made only on weekdays, try again later.

If your order pass through customs, VULPINUS is not liable for any additional costs it may arise.

If you send a return package to a wrong address, we are not liable for any loss or misplacement.


Estimate delivery time and shipping fees

Delivery time and shipping costs vary depending on the country or territory.

Here are some examples of delivery times and shipping costs. If your country is not listed here you will see the exact cost of your shipping during the buying process of your order before the payment.

 

Spain 1-3 business days €4
Portugal 3-5 business days €4
Germany 3-5 business days €8
United Kingdom 3-5 business days €8
France 3-5 business days €8
Italy 3-5 business days €8

 

 

Defective products

If you receive any defective product, send us pictures where the defect is clearly shown, and also some pictures of the temple or arm inner side where the model code appears. You can send an email with the pictures to support@vulpinus.com, we will find a solution for you as soon as we can.

Check the "Refunds" section from the Web Site for detailed information regarding this process.


Incorrect order

If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box. You can send an email with the pictures to support@vulpinus.com, we will find a solution for you as soon as we can.

Check the "Refunds" section from the Web Site for detailed information regarding this process.


Returns and refunds

The right of withdrawal states that you can return the product to the sender within 14 days upon reception, paying the shipping fees that may arise of such return. Once we receive the merchandise, we would refund the corresponding amount of the order, though not the return costs (if all the merchandise was returned weíd reimburse the shipping fees of the original order too).

If you wish to invoke your right of withdrawal, please, send an email to support@vulpinus.com with the following data:

- Title: I inform you that I want to withdrawal from my adquisition contract of a Vulpinus Product.
- Order number or Order date
- Product name or Product reference
- Name of the Consumer and User
- Address of the Consumer and User


Accepted payment methods

Credit cards: Visa, MasterCard, American Express, Discover.

Debit cards: Visa, MasterCard, American Express.

PayPal.


Contact us

To make us any questions you can write us through our Web Site contact form or send an email to support@vulpinus.com


Commercial and sweepstakes prizes

Commercial and sweepstakes prizes given through our social networks are free of commercial value and, therefore, any type of guarantee; if you find any defect in the reception of the product you'll have to communicate it as soon as possible by sending an email to support@vulpinus.com. Changes and refunds are not accepted.